Privacy policy

Privacy Policy

Last updated: 12/05/2024

This Privacy Policy describes how Soul Gallery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.soulgallery.store (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including billing address, shipping address, payment confirmation, and order details.

  • Account information including username and password.

  • Shopping information including items you view, add to your cart, or wishlist.

  • Customer support information (messages, requests, and communication).

  • SMS opt-in data and consent (phone number, sign-up timestamp, and preferences), collected when you subscribe to our text messaging program.

Some features of the Services may require you to provide this information directly. You may elect not to provide certain details, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser details, IP address, and how you interact with the Site.

Our Site also uses cookies to help keep track of items you place into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS and email.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Fulfill and deliver orders, manage your account, and communicate about purchases and transactions.

  • Marketing and Advertising: Send promotional emails, text messages, and notifications about products, offers, and updates you may be interested in.

  • SMS Marketing: If you have opted in to our text message marketing program, we will use your phone number to send order notifications, abandoned checkout reminders, promotional offers, and transactional updates.

    • You may unsubscribe at any time by replying STOP to our messages.

    • Opt-in data and consent for SMS will not be shared or sold to any third parties except as necessary to operate our messaging program (e.g., through our messaging service provider, Klaviyo).

  • Security and Fraud Prevention: Detect and investigate potentially unauthorized or illegal activity.

  • Communication: Respond to inquiries, provide customer service, and improve our Services.

Third-Party Data Sharing

We may share certain personal information with service providers, partners, or affiliates for the limited purposes described in this Privacy Policy.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties (except for vendors who assist in the operation of the SMS program, such as Klaviyo or Shopify, solely to enable text delivery).

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to Shopify, see Shopify’s Cookie Policy.
Cookies are used to:

  • Power and improve our Site (remember preferences, run analytics)

  • Track cart activity to determine when to send SMS cart reminders

  • Tailor advertising on our Site and others

You can manage your cookie preferences in your browser. Blocking cookies may affect functionality, including our ability to send relevant cart or SMS notifications.

SMS Marketing and Consent

By providing your phone number and opting into our SMS marketing program, you consent to receive text messages (e.g., order updates, abandoned checkout reminders, promotional messages) from Soul Gallery at the phone number you provided. Message and data rates may apply. Frequency varies.

  • You can opt out at any time by replying STOP.

  • For help, reply HELP or contact us directly at nearozzzz@gmail.com.

  • Consent to receive marketing messages is not a condition of purchase.

  • We may use cookies or other tracking technologies to determine when a cart has been abandoned, which enables us to send you reminder messages via SMS.

We partner with Klaviyo and Shopify to manage and send SMS messages. Your data is securely handled and processed solely for these purposes.

Location-Based Services

If you grant permission for location tracking (e.g., for localized offers or pop-up notifications), we may collect approximate location data through your device or browser. This data is used only to tailor experiences or communications and is not shared with unaffiliated third parties.

Security, Retention, Rights, and Other Sections

(keep your existing sections exactly as they are — they already meet compliance standards for data retention, user rights, international transfer, etc.)

Contact

If you have questions about our privacy practices, your SMS data, or this Privacy Policy, please contact us at:
Email: soulgallerystore@gmail.com
Address: Heporinne 2a, 01200 Vantaa, Finland